FAQs

Some of the most common questions from visitors....  


lion by neil.jpgWhere can I access the internet in Reading?

Most coffee shops and hotels now offer free wifi access.


Where can I get medical help?

For accident and emergency cases ONLY the Royal Berkshire Hospital is on Craven Road. Reddoc offers an out of hours GP service (also based at the Hospital) or you can use the NHS Walk In Centre on the top floor of Broad Street Mall, which is open 8am-8pm, 365 days a year.     


Where are the public toilets?

There are no public toilets in the town centre. All major department stores have facilities, including disabled toilet facilities, for their customers. Urilift urinals are available at Town Hall Square and St Mary's Butts from about 8pm most evenings.


Where is the Citizens Advice Bureau?

On Minster Street (off Broad St / King St). Located just under the "bridge" between John Lewis and The Oracle.  NB Booking is usually required and check with CAB for opening times.


Bureau de Change
 

The Post Office and Marks and Spencer have in-store Bureau de Change and offer FREE services. Most banks will also change currency (and a few travel agents). All must clearly display their current rates and any charges which apply.  


Are there supermarkets in the town centre?

There are two large branches of Sainsbury one at the west end of Friar Street and one on Broad Street (east end near M & S).  M & S also has a large food department and there are two branches of Tesco's Metro (on Market Place and Oxford Road). There are also several Oriental supermarkets (Union Street/Friar Street). The nearest superstore to the centre is Tesco on Napier Road (near Reading Bridge).

Otherwise:
•    Morrisons, Basingstoke Road
•    Waitrose, Oxford Road, Tilehurst or Church Road, Caversham
•    Asda, Lower Earley or The Meadway, Tilehurst


Where can I find a photo booth?


Reading Station (near the Railair lounge), or The Oracle (lower river entrance).


Where can I get a Taxi?


There is a 24-hour black-cab taxi rank at the front of the station and on Friar Street. Black cabs may be hailed at any location around the town. Please remember mini-cabs (or hire-cabs) should always be pre-booked. Reputable companies in Reading adhere to the pre-book rule. Always ensure your taxi is licensed (i.e. carries a plate on the rear to show it is licensed by one of the local authorities in greater Reading).  
 

station walkway.jpgHow do I get to Heathrow Airport?


The quickest and most convenient way is by the RailAir coach link. Regular departures from the station approx every 20 minutes at peak, 7 days a week. Coaches drop off at all terminals. Services from Heathrow depart from the central coach station.   


How do I get to Gatwick Airport?


A regular (every 30 mins) train service runs between Reading and Gatwick, or you can use the RailAir coach link to Heathrow and catch a Flightlink bus from Heathrow coach station.  


Where can I get local bus information and tickets?

Reading Transport Ltd have a travel office in Broad Street Mall - located near the escalators on the ground floor. Or call Customer Services on 0118 959 4000.  For other operators use the excellent local travel website www.reading-travelinfo.co.uk or ring Traveline on 0870 608 2 608.


Do National Express coaches come into Reading?

All national coach services pick up and drop off at Calcot about 5 miles west of Reading centre. Good local bus services run from the area (near the Sainsbury Superstore / Retail Park, just off Junction 12 of the M4).


Is it easy to get to London?

Reading has one of the best connected rail stations in the country so it is easy to get to most places by rail. A fast (26 minute) service to London Paddington runs every ten minutes or so at peak times. The last fast train to Reading is at approx 11.30pm but stopping services run well into the early hours.   

There is no bus service to London from central Reading, but National Express services  run from Calcot, which is about 5 miles from the centre.